After a week and a half of service interruption, GOtv has fully restored its network across Namibia. Subscribers can now enjoy uninterrupted entertainment, but the outage raises questions about possible compensation for affected customers. Some subscribers lost viewing days during this period, and others saw their subscriptions expire before the service was restored, leaving them with fewer days of access.
For customers still experiencing issues, MultiChoice Namibia has provided a step-by-step guide to reconnect their GOtv service:
1. Press the "Menu" button on your GOtv remote.
2. Go to "Advanced Options."
3. Select "Installation."
4. Choose "Reset."
5. Press "OK" to confirm.
6. After the decoder restarts, press "OK" under "first-time installation."
7. Select "English" as the language.
8. Choose "Namibia" as the country.
9. Turn on "Antenna Power" and press "OK" to confirm.
For further assistance, customers can contact MultiChoice Namibia's support team at 081 988 0000